Terms, Conditions & Policies

Terms & Conditions

By using TGS Transport General Service vehicle rental services, you agree to the following terms and conditions:

1. Valid Driving Licence – The renter must possess a valid Malaysian or internationally recognized driving licence throughout the rental period.
2. Minimum Age – The minimum age to rent a vehicle is 21 years old.
3. Rental Payment – Full rental payment and the required security deposit must be made before vehicle collection.
4. Vehicle Usage – The vehicle must not be used for illegal activities, racing, reckless driving, off-road driving, or by any unauthorized driver.
5. Late Return – Late returns may be subject to additional charges based on the company's rental policy.
6. Traffic Summons & Toll Charges – The renter is fully responsible for all traffic fines, parking tickets, toll charges, and any offences committed during the rental period.
7. Accident or Damage – Any accident, theft, loss, or damage involving the vehicle must be reported to TGS immediately. The renter must cooperate fully with the insurance claim process.
8. Vehicle Condition – The vehicle must be returned in the same clean and good condition as received, excluding normal wear and tear.
9. No Smoking Policy – Smoking, vaping, or carrying illegal substances inside the vehicle is strictly prohibited. Cleaning or penalty charges may apply if this policy is violated.
10. Unauthorized Use – The rented vehicle must not be sub-rented, transferred, or used for any unlawful purpose without written permission from TGS.
11. Vehicle Usage Area – The rented vehicle is primarily intended for Grab/e-hailing services within the agreed operating area. Any interstate travel or travel outside the approved operating area requires prior written approval from TGS. Unauthorized interstate travel may result in additional charges or termination of the rental agreement.
12. Cancellation Policy – Cancellation requests may be subject to cancellation charges depending on the notice period and booking status.
13. Company Rights – TGS Transport General Service reserves the right to refuse, cancel, or terminate any rental agreement if the renter breaches these Terms & Conditions or provides false information.

Privacy Policy

TGS Transport General Service is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information:

• We collect personal information such as name, contact details, and payment information solely for processing bookings.
• Your data is stored securely and is never shared with third parties without your consent, except as required by law.
• Payment information is processed through secure, encrypted channels.
• You have the right to request access to or deletion of your personal data at any time.
• We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

Cancellation & Refund Policy

• Cancellations made 48 hours or more before the booking start time will receive a full refund.
• Cancellations made within 24-48 hours will receive a 50% refund.
• Cancellations made within 24 hours are non-refundable.
• No-shows or early returns will not be eligible for any refund.
• Refunds will be processed within 5-7 business days to the original payment method.

Renter Policy

• Renters must be at least 21 years old with a valid driving license held for a minimum of 1 year.
• Renters are responsible for the vehicle during the rental period and must not allow unauthorized drivers to operate it.
• All rental vehicles must be returned by the agreed return time. Late returns may incur additional charges.
• Renters must report any accidents, damages, or mechanical issues to the company immediately.
• Fuel policy: vehicles must be returned with the same fuel level as at the start of rental.
• Renters are liable for any toll charges, parking tickets, or traffic fines incurred during the rental period.

Host Policy

• Hosts must ensure their vehicle is in good working condition, clean, and fully insured before each rental.
• Hosts are required to provide accurate vehicle information including photos, features, and any existing damages.
• Hosts must maintain valid registration, insurance, and inspection documents for all listed vehicles.
• Hosts are responsible for scheduling regular maintenance and addressing any reported issues promptly.
• Hosts must ensure the vehicle is available for pickup at the confirmed time and location.
• Hosts are eligible for payout after the rental period is completed and the vehicle is returned in satisfactory condition.
• Hosts must report any concerns about renters or vehicle condition to the TGS support team immediately.